Frequently Asked Questions

Celebrating our 60th anniversary, Clark and Partners is a leading supplier of mobility equipment. Through our online and bricks & mortar stores we supply a wide range of everyday mobility equipment from scooters to grab rails. We specialise in adaptations at home achieving safe access for people to maintain mobility, as well as adaptions to cars to help assist with driving and transportation of mobility equipment.

Our first online store went live in 2007 showcasing just a few of the products available. In 2021 we did a well-needed update bringing our website up to date with a modern sleek look as well as updating the products available to buy online.

No. You can find many items in our online store such as walkers and basic wheelchairs. For items such as scooters and rise & recline chairs we always suggest visiting a store to try a product before committing to purchase. For larger items such as stairlifts and powered wheelchairs, a home visit is always required.

We will contact you with an estimated time of arrival once your order has been placed. This is usually 5–7 working days.

If we attempt to deliver and there is no-one in, we will either leave it with a neighbour or bring your delivery back to our head office. We will then contact you to re-deliver. Note: there may be further charges for re-delivery.

We require cancellations in writing to sales@clarkandpartners.co.uk. Please do this as soon as possible to ensure the products haven't been dispatched.

You can return all your items to us within 14 days of signing for them. We ask customers to return any unwanted products at their own postage and packaging costs, undamaged, unused and in the original packaging within the 14 days to obtain a full refund. If your items have arrived faulty or incorrect due to a fault on our behalf, we will refund all postage and packaging costs. Please call our Web Sales Team on 0114 229 33 88.

Yes of course. Please contact our Web Sales Team on 0114 229 33 88 so they can arrange this for you and let the staff at your preferred store know you will be popping in.

Customer service and high quality products are at the top of our priority. If we have got it wrong, please tell us. Call our Web Sales Team on 0114 229 33 88. If you are still unsatisfied, please put your complaint in writing and send it to our Sales Department, 27A Orgreave Drive, Sheffield S13 9NR.

• Rise & recline chairs must be the right fit for you. An ill-fitting chair can cause serious health consequences including pressure sores, poor posture, and musculoskeletal problems over time. The chair must be the correct size, with the right back type, cushioning and action to ensure maximum comfort, positioning and postural support. Colour and style is a bonus - but getting the fit right is essential.
• Scooters come with a large range of options and test driving allows a real feel for how they work. Will it fit in your car? Can you lift it?
• Wheelchairs usually require complete product assessment for active user and powered chairs, requiring in-depth consultation between the user and our specialist.