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Claim VAT Relief
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Most of our products can be purchased free of VAT if you meet the eligibility requirements.
Most of the products on our website may be purchased free of VAT (zero rated) provided the person using the products meets the eligibility requirements. For this reason we display both including and excluding VAT prices on products where this applies.
You must have a chronic (long lasting) disabling condition or illness. You do not need to be registered disabled.
The product must also qualify for zero rate VAT. The majority of products on this website qualify and are labelled accordingly.
At checkout or in store, we'll ask you to complete a brief declaration of your illness or condition. It's simple and quick - we'll help.
To qualify for zero rate VAT, the person the product is being purchased for must have a chronic (long lasting) disabling condition or illness. This includes conditions such as arthritis, Parkinson's disease, multiple sclerosis, stroke, and many others.
You do not need to be registered disabled or have an official diagnosis certificate - a signed declaration is all that is required.
The product being purchased must also qualify for zero rate. The majority of the products on this website do qualify and are labelled accordingly. A few products do not qualify and standard rate VAT will be applied at checkout.
Call us on 0114 229 3388 or visit any of our showrooms. Full HMRC guidelines can be found at hmrc.gov.uk - search public notice 701/7.
